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AGENTIC CUSTOMER INTELLIGENCE

Grow net revenue retention with adaptive customer intelligence

Reduce churn, increase expansion, segment smarter, and serve every customer like your best customers. Purpose-built for businesses that need to personalize long tail customer decisions.

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Teams running their lifecycle with Shiplog
SakoPeec AIMaurice & NoraFiMO
SakoPeec AIMaurice & NoraFiMO
SakoPeec AIMaurice & NoraFiMO
SakoPeec AIMaurice & NoraFiMO
SakoPeec AIMaurice & NoraFiMO
SakoPeec AIMaurice & NoraFiMO
Ada · Live
48,271 customer signals processed today
What Ada noticed
Adoption is climbing across three teams in this account.
Seats used: 47 of 50
Weekly active users up 34%
3 new teams onboarded this month
Recommended next step
Recommendation
Open an expansion conversation now, while engagement is rising.
Opportunity created in Salesforce · owner notified
ACTION SENT
What Ada noticed
Weekly usage has dropped two weeks running across the workspace.
Logins down 41% vs last month
Core feature unused for 12 days
Champion inactive since May 12
Recommended next step
Recommendation
Trigger a personalised re-engagement journey before churn sets in.
Journey launched in HubSpot · CSM alerted
ACTION SENT
What Ada noticed
Support tickets up while product usage declines, 60 days to renewal.
5 tickets opened this week
Usage down 28% this quarter
Renewal date: 60 days away
Recommended next step
Recommendation
Alert the CSM and book a success review this week.
Task created · success review proposed
AWAITING REVIEW
What Ada noticed
Account is repeatedly hitting a plan limit.
API limit reached 6 times this week
Premium features explored
Billing owner active yesterday
Recommended next step
Recommendation
Send the upgrade nurture to the billing owner and notify the account owner.
In-product upgrade prompt scheduled
ACTION SENT
THE PROBLEM

You already have the customers. You are leaving the revenue on the table.

Expansion, adoption and churn signals sit scattered across tools no one reads in time, so risk is spotted after the renewal slips, and expansion after the window closes.

Static segments miss the moment
A customer ready to expand looks identical to one about to churn in last quarter's segment.
Churn shows up too late
By the time a health score turns red, the renewal conversation is already uphill.
Expansion hides in the data
The usage spike that signals an upsell is buried in analytics no one checks daily.
Every customer gets the same journey
Onboarding and campaigns ignore how each account behaves.
Personalisation does not scale
One-to-one attention is impossible when every decision is manual.
Renewals run on gut feel
Forecasts rest on whoever spoke to the customer last, not on what the account is doing.
There is a better way.
One live view of every account, and an agent that acts on it before the window closes.
Explore the platform →
THE SOLUTION

Meet Ada. Your AI customer intelligence agent.

Not another dashboard. Ada reads live behaviour, decides the next best action for every customer, and acts inside the tools you already use.

Explore the platform
01
Understands every customer
A live profile per account, updated with every click, ticket and payment.
02
Decides the next best action
Expand, re-engage, flag to CS or prevent churn, with the evidence attached.
03
Acts in your existing tools
Recommended or fully automated, with a human in the loop where you want one.
ONE PLATFORM

Understand. Decide. Grow.

Every team works from the same live customer. Pick a team to see what changes.

Before Shiplog
A handful of CSMs manage hundreds of accounts through a dashboard that updates when someone remembers to look. The quiet accounts slip.
With Shiplog
Ada watches every account continuously and tells each CSM who to call, why, and what to do, while there is still time to change the outcome.
Learn more →
Before Shiplog
Renewal risk is discovered weeks before the date, and expansion is found in quarterly reviews after the moment has passed.
With Shiplog
Renewals are flagged early with the behaviour behind the flag, and expansion signals surface the moment they appear.
Learn more →
Before Shiplog
Campaigns run on fixed timing against segments that went stale the day they were built.
With Shiplog
Lifecycle campaigns trigger on real behaviour, every customer gets the message that fits where they are today.
Learn more →
Before Shiplog
Usage data lives in analytics tools, and connecting behaviour to outcomes takes analysis no one has time for.
With Shiplog
Ada shows what drives value, where customers stall, and personalises every returning journey.
Learn more →
CUSTOMER INTELLIGENCE

Every signal updates the customer.

Click a signal to see how Ada reads it.

What changed
A customer invited three new teammates and explored premium features. Usage is up 42% this month.
Recommended next step
Recommend the growth plan and notify the account owner while engagement is rising.
Why this matters
Every recommendation reflects what a customer is doing today, not last quarter.
What changed
Five tickets opened this week while product usage declined 28%. Renewal is 60 days away.
Recommended next step
Alert the CSM and book a success review this week, before the renewal conversation turns uphill.
Why this matters
Every recommendation reflects what a customer is doing today, not last quarter.
What changed
Logins are down 41% versus last month and a core feature has gone unused for 12 days.
Recommended next step
Trigger a personalised re-engagement journey before churn sets in.
Why this matters
Every recommendation reflects what a customer is doing today, not last quarter.
What changed
The account hit its API limit six times this week and the billing owner was active yesterday.
Recommended next step
Send the upgrade nurture to the billing owner and notify the account owner.
Why this matters
Every recommendation reflects what a customer is doing today, not last quarter.
What changed
Two consecutive payment failures on an otherwise healthy, highly engaged account.
Recommended next step
Send a friendly billing-update prompt before access is interrupted, no discounts needed.
Why this matters
Every recommendation reflects what a customer is doing today, not last quarter.
THE POST-SALE LIFECYCLE

Every account. Every stage after the sale.

Onboarding
Get every account to first value faster.
Adoption
Spot stalling accounts and guide them back.
Expansion
Catch the signals that mean an account is ready to buy more.
Retention
Detect churn risk early and trigger the right save.
Win back
Re-engage lapsed accounts with the right offer.
INDUSTRIES

One platform. Every kind of customer relationship.

B2B SaaS
Grow expansion, reduce churn, improve NRR.
Consumer Apps
Personalise every journey as behaviour changes.
Ecommerce
Turn behaviour into repeat purchases and loyalty.
Subscription Businesses
Keep more customers, grow recurring revenue.
FROM THE BLOG

Ideas, playbooks and product thinking on customer intelligence.

View all posts →
COMPANY · 2 MIN
Announcing Shiplog's Pre-Seed Round
Nearly $1M from Kima Ventures, Project Europe and others to build the system of decision.
Read →
METRICS · 8 MIN
Net Revenue Retention
Why it is the metric that decides growth, and how to move it.
Read →
PRODUCT · 8 MIN
Product deep dive: Ada
How Ada reads, reasons and acts.
Read →
"The challenge isn't collecting more customer data, it's knowing what to do with it."
Khushi Mehta
Co-founder & CEO

Grow your net revenue retention

Book a demo to see how you can understand every customer, reduce churn, and unlock expansion with adaptive customer intelligence.

Book a demo