INDUSTRIES · B2B SAAS

Improve Net Revenue Retention with agentic customer intelligence.

Catch the accounts ready to grow, and the ones about to slip, before the renewal call.

Start a pilot

Ada · Live

48,271 customer signals processed today

What Ada noticed

Adoption is climbing across three teams in this account.

Seats used: 47 of 50

Weekly active users up 34%

3 new teams onboarded this month

Recommended next step

Recommendation

Open an expansion conversation now, while engagement is rising.

Opportunity created in Salesforce · owner notified

ACTION SENT

THE PROBLEM

Send the right signals to your accounts.

Limited insight

Health scores update weekly; account behaviour changes daily. Risk and opportunity go unseen.

Disconnected systems

CRM, product, billing and support each tell part of the story. No one sees the whole account.

Generic playbooks

Every account gets the same onboarding and QBR cadence regardless of how it behaves.

High opportunity cost

Blanket discounts and untargeted saves burn budget without moving NRR.

WITH / WITHOUT SHIPLOG

Get a head start on retention and expansion.

With Shiplog

✓

Identify churn risk early

Ada flags declining accounts weeks before the renewal, with the behaviour behind the flag.

✓

Find expansion the moment it appears

Seat limits, team growth and adoption spikes surface as live signals, not quarterly findings.

✓

Personalise every account journey

Onboarding, check-ins and campaigns adapt to what each account does.

✓

Act inside your existing tools

Opportunities in Salesforce, journeys in HubSpot, alerts to the CSM, automatically.

WITHOUT SHIPLOG

Risk discovered at the renewal

By the time a health score turns red, the conversation is uphill.

Expansion found by luck

The usage spike that signals an upsell sits unread in product analytics.

One journey for every account

Thriving and struggling accounts get identical treatment.

Insights that never become actions

Findings live in dashboards; acting on them is manual work.

USE CASES

Achieve the results you need.

Reduce churn

Predict which accounts are at risk and trigger the right save before renewal.

Grow expansion

Catch usage and team-growth signals the moment an account is ready to buy more.

Convert trials

Identify the trials most likely to convert and personalise the push.

Prioritise CS effort

Point CSMs to the accounts where attention moves the number.

Personalise onboarding

Get every account to first value on a path that fits its behaviour.

Improve NRR

Compound retention and expansion gains across the whole base.

HOW IT WORKS

How Shiplog works for B2B SaaS.

Connect your data

Integrate CRM, product analytics, billing and support. Shiplog resolves it into one live profile per account.

Predict behaviour

Ada identifies which accounts are at risk of churn, ready to renew or primed for expansion, continuously, not quarterly.

Act with automation

Ada recommends the next best action per account and automates it in your tools, with a human in the loop where you want one.

See the NRR impact on your own accounts.

Start a pilot