THE PLATFORM

The intelligence layer between your customer data and your revenue.

Your teams already own the numbers, NRR, churn, expansion. What they lack is a system that watches every account and decides what should happen next. That is what Shiplog is.

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HOW IT FITS TOGETHER

Data in. Decisions out.

YOUR STACK

CRM: Salesforce, HubSpot

Product: Amplitude, Mixpanel, PostHog

Billing: Stripe, Chargebee

Data and support: Snowflake, BigQuery, Intercom

Notes: Notion, Granola, Fathom

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LIVE CUSTOMER PROFILE

One continuously updated profile per customer, resolving behaviour, revenue, support and conversations together.

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ADA DECIDES

Ada evaluates every customer individually and picks the next best action, with the evidence attached.

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ACTIONS IN YOUR TOOLS

Expansion
Opportunity created, owner notified

Retention
Re-engagement journey launched

Renewal
CSM alerted, success review booked

Upsell
In-product upgrade surfaced

Every action logged. Human in the loop optional.

CAPABILITIES

What Ada does that dashboards can't.

Live customer profiles

Not a health score refreshed weekly, a profile that changes the moment behaviour does. No manual scoring, no stale segments.

Individual reasoning

Ada evaluates each customer on their own behaviour, not their segment's average. Two accounts with the same ARR get different actions.

Next best action

Every recommendation names the action, the owner and the timing, expand now, save this renewal, upgrade this account.

Evidence attached

No black box. Every action ships with the signals behind it, so your team can trust it, or override it.

Automation with control

Start with recommendations, graduate to automation. You choose which actions need a human in the loop.

Works in your tools

Actions land in Salesforce, HubSpot and your product, no new tab for your team to forget about.

WHERE IT ACTS

One agent across the whole lifecycle.

STAGE 1

Onboarding

Personalised paths to first value

STAGE 2

Adoption

Stall detection and guidance

STAGE 3

Expansion

Buying signals caught live

STAGE 4

Retention

Early churn saves before renewal

STAGE 5

Win back

Reactivation that fits the account

Context carries across stages, the onboarding behaviour Ada saw in month one informs the renewal play in month eleven.

NO MIGRATION

Live in days, not quarters.

Shiplog reads from and acts through the stack you already run. Your data stays where it is.

Explore integrations →

See Ada work on your own accounts. Pilot on a subset of customers, measure the NRR impact, then decide.

Start a pilot